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Find a Registered Combination Online
Request Your Combination by Mail or Fax
If you need your combination and did not previously
Register Your Combination on our website, you may request your combination
from our Customer Care team. Please send a notarized letter stating you are the
owner of the safe. (Note: the owner’s last name must be different from that of the
notary public). For locations that require a raised notary seal, use a pencil to
shade the seal to insure that it is visible when faxed. The notarized letter needs
to include:
The notarized letter needs to include:
- Name, address and phone number.
- The model number and serial number from your safe. The serial number is typically
found on the front of the door, lower right corner on a small sticker; the right
outside wall of your safe; or under the keypad/dial on the front of safe.
- Please indicate how you’d like to receive your combination. Options include first
class mail, e-mail or fax. Your letter must clearly indicate which method you are
choosing to receive your combination, as well as the mailing address, e-mail address,
or fax number to which it should be sent. Note that failure to indicate the method
in which your combination should be returned to you will result in delays to the
process.
- Payment Method for the $35.00 (US funds) research fee
By Mail: Send a check or money order (payable to Sentry Group).
By Fax: Please allow 48 hours for processing of your notarized statement. Please
do not include your credit card information on the fax; a specialist will contact
you at the phone number provided on your faxed request to take your payment. We
accept Mastercard, Visa, Discover or American Express. If you would prefer to pay
by money order, indicate that you are attaching a copy of a money order with your
notarized letter. The original money order must then be mailed to Sentry Group.
Please note, for all requests received after 5:00 pm EST, they will be processed
the following business day.
- Special Circumstances
In the event you need to open the safe after the owner is deceased, your notarized
letter will also need to include that you are now the owner or executor of the estate
and need access to the safe. You must also include a copy of the death certificate.
If you hold Power of Attorney for the safe owner and need to access the safe, your
notarized letter will also need to include that you are acting on behalf of the
safe owner. You will need to include a complete copy of the Power of Attorney documentation
to confirm that you have the authorization to act on their behalf in this type of
circumstance.
Please note: Your combination will be sent to you within 48 business hours of receipt
of both the notarized document and payment.
Requests should be sent to:
By Mail:
Sentry Group
Department 200
882 Linden Avenue
Rochester, NY 14625
By Fax:
1-585-381-2940
Attention: Customer Care
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