Key cutting Q & A's - your key cutting questions answered here:

1. Is it there a Price-Break for multiple key orders?

Indeed, having lots of the same keys cut will generally be cheaper than having just a few cut. Expect the first Price-Break after 10 keys. It might be best to just give us a ring for larger key cutting orders.

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2. How long is the Turn-Around time to receive a key?

Keys which we control directly will normally go out the day the order is received here. That includes most desk/Residential/Commercial keys, and many Medeco keys. On other occasions, the keys will have to be made by the manufacturers and sent to us. Expect keys within a couple of days, others are not, they might take up to a week to get the keys to us.

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3. What happens if the keys don't work?

The statistics are clear, over 99.7% of the keys we sell do actually work as they are intended to. In some cases, the lock cylinder has an incorrect code stamped on it. Our key machines are calibrated on a weekly basis, so we know the importance of having a good running Code-Cutter. With that said, we don't offer a refund, but we will recut them once for free.

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4. What about Automobile Keys?

The manufacturing of car keys as roadside assistance in the Fulton County area: Yes, we can, unless it's a High-Security key, or Transpoder Key'. Car security has come a long way in the past 20 years, and due to the incredibly high quality of most car locks, car theft has been reduced to a fraction of what it used to be: Keys@AlphaLocks.com.

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5. How can an order be placed?

By filling out the  Online Key Cutting Order Form, by email to Keys@AlphaLocks.com, or by phone: (770) 924-8332. Or drop it into the USA Post Office. Anything in writing is usually preferred, because it means that you as the client has to type out the key number. That way, mistakes can be avoided.

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6. Can one be Invoiced / Offer PO for keys cut online?

Individuals can not be invoiced. Companies or organisations can be invoiced in principle, but often the small amount of expenditure incurred from cutting keys may make it preferable, that everything gets paid by credit card on the spot.

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7. What methods of payment are available?

Most of our smaller key cutting order, be they for high security keys or standard Residential, Commercial, desk and other keys are paid for by credit card. A credit card payment can be made over the phone, or by mailing us a check.

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8. Does it matter where I live, can you send them across the country?

The Metro-Locks mail-order key-cutting reaches every USA business or home, which is serviced by USA Mail. We have as yet not found a USA address, to which we couldn't deliver keys.

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9. I need Emmergency Service, do you offer this?

Under the umbrella of Alpharetta Locksmiths is a large local locksmiths call-out service, with operatives in every corner of the Fulton County and beyond. The locksmiths are fully trained and Professional.

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10. I would like the keys delivered to a different address. Is this possible?

You can specify any USA delivery address which suits you. In some cases, the delivery will have to be signed for. If you are unlikely to be around, when the keys arrive, it is best to chose a manned address, such as an office, for delivery.

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11. I have both standard keys and high security keys - can I place the order at the same time?

Placing mixed orders for standrad and high security keys is as such not a problem, it will mean, however, that the keys may get to you at different times. High security keys may take a bit longer to come to you than standard keys.

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12. I ordered some keys to be cut previously with you - will you have this information on file?

All your information will remain on file, with the exception of the credit card details and in most cases the key numbers you ordered.

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